MyPay

Manage transactions with tap-to-pay and QR code options.

Overview

MyPay is a mobile payment concept designed for high-traffic pop-up markets. I designed a rapid checkout and instant confirmation flow to replace the slow, awkward Interac e-Transfer process typically used by local vendors.

Role & Duration

Solo UX/UI Designer | 6 Weeks (Nov – Dec 2024)

I owned the end-to-end process: from initial problem framing and user research to interaction design, high-fidelity UI, and prototyping.

I conducted research with small business owners to understand their payment processing and inventory management challenges.

Top 5 Insights

  • Bulky, expensive POS systems are prone to failure in mobile settings.

  • Real-time inventory tracking = impossible for vendors

  • High transaction fees and expensive equipment

  • Clunky, slow payment flows lead to long lines, customer frustration, and abandoned sales.

  • Lack of integration between payment tools and daily operations.

Methods Used

The problem

“How might we help small business owners simplify payment processing so that they can run their businesses more efficently?”

Define User's Problems

Setting Design Principles

As a small business owner, I want to
simplify payment processing and manage inventory efficiently

so that
I can run my business smoothly and affordably, while ensuring customer satisfaction and optimizing operations.

Jobs to be Done Framework

Prototype

✨ THE END-TO-END EXPERIENCE ✨

Concept Testing Wireframes + Usability Testing

I conducted 5 usability tests on the mid-fidelity prototype to identify key friction points.

  • Outcome: Validated the "one-tap" checkout speed but redesigned the QR placement and font scales based on user confusion.

Use of Tap-to-Pay Technology

QR Code Fallback.

For users without Tap-to-Pay, I implemented a QR-driven web portal to ensure 100% transaction accessibility.

Security First

Implementing end-to-end encryption and secure authentication builds user trust.

Project Wrap-Up

Flexible Payment Methods

Supporting tap-to-pay and QR code methods ensures accessibility for a wide range of users.

Timing and Efficiency

Early prototyping accelerates feedback loops, reducing wasted effort on misaligned solutions.